Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzasranchs.digital, place food orders, subscribe to our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable consumer protection regulations.

1. About Us and Our Contact Information

Pizza Ranch operates as a food service business in the United States. We take your privacy seriously, and we have appointed a dedicated point of contact to handle all privacy-related matters.

For all privacy-related inquiries, complaints, or requests, you may contact us directly at [email protected]. We strive to respond to all privacy-related communications within 30 business days.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through the following channels:

• Our official website at pizzasranchs.digital
• Online ordering systems and digital menus accessible through our website
• Email communications and marketing campaigns
• Customer loyalty programs and promotional campaigns
• Social media pages and interactions managed by Pizza Ranch
• Customer service inquiries submitted via email, phone, or contact forms
• Any other digital touchpoints operated by Pizza Ranch

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we collect include the following:

3.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name (first and last name)
• Email address
• Phone number
• Billing and delivery address (street, city, state, ZIP code)
• Account username and password (stored in encrypted form)
• Date of birth (to verify age eligibility for certain promotions)
• Profile photo (if voluntarily uploaded)

3.2 Payment and Transaction Information

When you complete a purchase or financial transaction through our platform, we collect:

• Credit card or debit card information (processed through secure, PCI-DSS compliant payment processors)
• Billing address associated with your payment method
• Order history and purchase details
• Transaction identifiers and confirmation numbers
• Refund or dispute records

3.3 Usage Data and Website Analytics

When you browse our website, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the page that directed you to our website)
• Clickstream data and navigation patterns
• Search queries entered on our website
• Time and date stamps of your visits
• Error logs and crash reports

3.4 Device and Technical Information

We may collect information about the devices you use to access our website:

• Device identifiers (e.g., advertising IDs on mobile devices)
• Screen resolution and display settings
• Language and locale preferences
• Mobile network information
• Hardware and software configurations

3.5 Location Data

With your permission, we may collect geolocation data to:

• Identify the nearest Pizza Ranch location for order pickup or delivery
• Provide location-relevant promotions and offers
• Improve delivery accuracy and logistics

You may disable location tracking at any time through your browser or device settings.

3.6 Communications and Correspondence

When you contact us through email, contact forms, or other communication channels, we retain:

• The content of your messages and inquiries
• Attachments or files submitted to us
• Records of our responses and follow-up communications
• Feedback and survey responses
• Reviews and ratings submitted about our products or services

3.7 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please see Section 9 of this Privacy Policy for detailed information about our cookie practices.

3.8 Information You Voluntarily Provide

Any additional information you choose to share with us, such as dietary preferences, food allergies, special delivery instructions, or loyalty program participation details, may also be collected and stored.

4. How We Use Your Information

Pizza Ranch uses the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account and profile
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and delivery status updates
• Processing payments and managing billing information
• Resolving order issues, complaints, or disputes

4.2 Customer Support and Communications

• Responding to your inquiries and customer service requests
• Sending important service-related notices and updates
• Providing assistance with account management issues
• Following up on feedback, complaints, or compliments

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers
• Providing personalized recommendations based on your order history and preferences
• Administering loyalty programs, reward points, and promotional campaigns
• Conducting contests, sweepstakes, or other promotional activities
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

4.4 Website Analytics and Improvement

• Analyzing website traffic patterns and user behavior
• Identifying and resolving technical issues or bugs
• Improving website design, functionality, and user experience
• Conducting A/B testing and performance optimization
• Generating aggregated statistical reports about our audience

4.5 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and activities
• Verifying user identities and authenticating account access
• Protecting the security and integrity of our systems
• Monitoring for suspicious or unauthorized account activity
• Enforcing our Terms of Service and other applicable policies

4.6 Legal Compliance and Business Operations

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Establishing, exercising, or defending legal claims
• Maintaining accurate business records and financial accounts
• Conducting internal audits and compliance reviews

5. How We Share Your Information

Pizza Ranch does not sell, rent, or trade your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only as directed by us and in compliance with applicable privacy laws. They include:

• Payment Processors: Companies that process credit card and electronic payments on our behalf
• Delivery Partners: Third-party delivery service providers who fulfill delivery orders
• Technology Providers: Companies providing website hosting, cloud storage, and IT infrastructure services
• Analytics Providers: Companies like Google Analytics that help us understand how users interact with our website
• Email Marketing Platforms: Services that help us send and manage email communications
• Customer Support Tools: Platforms that facilitate our customer service operations

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Pizza Ranch, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Respond to an emergency involving the health or safety of any person

5.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you of any such change via email or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have explicitly consented to such sharing. You have the right to withdraw your consent at any time by contacting us at [email protected].

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. Such data sharing does not constitute a disclosure of personal information.

6. Data Security Measures

Pizza Ranch takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols (HTTPS)
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using strong encryption algorithms
• Firewalls and Intrusion Detection: We deploy network firewalls and intrusion detection/prevention systems to monitor and block unauthorized access
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways
• Access Controls: Multi-factor authentication and role-based access controls limit who can access personal data within our organization

6.2 Administrative Safeguards

• Regular privacy and security training for all employees who handle personal information
• Strict internal policies governing data access, handling, and disposal
• Background checks for employees with access to sensitive personal data
• Confidentiality agreements with employees and contractors
• Regular security risk assessments and vulnerability testing

6.3 Data Breach Response

In the unfortunate event of a data breach affecting your personal information, Pizza Ranch will:

• Promptly investigate and contain the breach
• Notify affected individuals in accordance with applicable state breach notification laws
• Report the breach to relevant regulatory authorities as required by law
• Take corrective measures to prevent future breaches

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding your personal information. We honor these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: The right to request information about the categories and specific pieces of personal information we have collected about you, how we use it, and with whom we share it
• Right to Delete: The right to request deletion of your personal information that we have collected, subject to certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of your sensitive personal information
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA privacy rights
• Right to Data Portability: The right to receive a copy of your personal information in a portable format

7.2 General Privacy Rights (All U.S. Residents)

• Right to Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations
• Right to Opt Out of Marketing: Opt out of receiving marketing and promotional communications at any time
• Right to Withdraw Consent: Withdraw any consent previously given for specific data processing activities

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"

To protect your privacy and security, we will verify your identity before processing your request. You may be asked to provide certain identifying information consistent with what we already have on file. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days, with an extension of up to an additional 45 days where reasonably necessary).

You may also designate an authorized agent to submit requests on your behalf, provided that the agent is registered with the California Secretary of State (for California residents) and you provide written authorization.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store the data and isolate it from further processing until deletion is possible.

9. Cookie Policy and Tracking Technologies

Pizza Ranch uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device on subsequent visits and remember your preferences and settings. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a specified period).

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including enabling you to log in, add items to your cart, and complete checkout
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences such as language settings, saved addresses, and customization options
• Marketing and Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about our use of cookies, please refer to our dedicated Cookie Policy available on our website at pizzasranchs.digital.

10. Children's Privacy

Pizza Ranch does not direct our website or digital services to children under the age of 18, nor do we knowingly collect, use, or disclose personal information from minors. If you are under 18 years of age, you are not authorized to use our online ordering or account registration services without the direct supervision and consent of a parent or legal guardian.

If we discover or are notified that we have inadvertently collected personal information from a child under the age of 18, we will promptly take steps to delete such information from our records. If you believe that we may have collected information from or about a minor, please contact us immediately at [email protected].

Our practices are designed to comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. We extend these protections to all users under the age of 18.

11. International Data Transfers

Pizza Ranch is headquartered and primarily operates within the United States. Your personal information is collected and processed primarily within the United States, where data protection laws may differ from those in your country of residence.

In some cases, our third-party service providers may be located in or operate from countries outside the United States. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in compliance with applicable U.S. law and any other relevant international data protection standards, including:

• Ensuring that international service providers maintain adequate security measures and privacy protections
• Entering into data processing agreements with third-party providers that impose obligations consistent with applicable privacy laws
• Relying on recognized transfer mechanisms where applicable, such as standard contractual clauses

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and to the countries where our service providers operate, subject to the safeguards described in this Privacy Policy.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no uniform industry standard for recognizing and honoring DNT signals. Our website does not currently alter its data collection and tracking practices in response to DNT signals from browsers. However, we provide you with the ability to manage your cookie preferences and opt out of marketing communications as described in this Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other external services that are not owned or controlled by Pizza Ranch. These include, but are not limited to, social media sharing buttons, embedded content from third-party platforms, and links to partner websites.

Pizza Ranch has no control over the privacy practices, content, or security of these third-party services. We are not responsible for how these third parties collect, use, or disclose your personal information. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

14. Email Communications and Marketing Opt-Out

With your consent or where permitted by law, Pizza Ranch may send you promotional emails, newsletters, and special offers related to our food products, services, and promotions.

14.1 Opting Out of Marketing Emails

You may unsubscribe from our marketing emails at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link at the bottom of any marketing email you receive from us
• Sending an email request to [email protected] with "Unsubscribe" in the subject line
• Updating your communication preferences in your account settings on our website

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications, such as order confirmations, delivery updates, and account security notices.

14.2 CAN-SPAM Act Compliance

Our email marketing practices comply with the CAN-SPAM Act of 2003. All marketing emails we send will:

• Clearly identify Pizza Ranch as the sender
• Include a valid physical mailing address
• Provide a clear and conspicuous opt-out mechanism
• Honor opt-out requests within 10 business days
• Not contain false or misleading subject lines or header information

15. Filing Complaints with Data Protection Authorities

If you believe that Pizza Ranch has violated your privacy rights or handled your personal information improperly, we encourage you to first contact us directly so that we can attempt to resolve the issue.

To file a privacy complaint with us, please contact:

• Email: [email protected]
• Subject: Privacy Complaint

If you are not satisfied with our response, or if you wish to escalate your concern, you may file a complaint with the relevant regulatory authority:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer privacy protection in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

15.3 State Attorney General Offices

Residents of other U.S. states may also file privacy complaints with their respective State Attorney General's office. A directory of state attorney general offices is available through the National Association of Attorneys General at www.naag.org.

16. Changes to This Privacy Policy

Pizza Ranch reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will:

• Post the revised Privacy Policy on our website with a new "Last Updated" date
• Send an email notification to registered users when changes are significant
• Display a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you disagree with any material changes to this Privacy Policy, you should discontinue use of our website and services and may request deletion of your personal information by contacting us at [email protected].

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. To the extent applicable, state-specific privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA) may also apply based on your state of residence.

Any disputes arising out of or related to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

18. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

When contacting us, please include your full name, email address, and a description of your request or concern so that we can assist you as efficiently as possible.